Refund policy
Zavira – Return & Refund Policy
Effective Date: January 1, 2025
At Zavira, we want you to love what you ordered! If something isn’t right, we’re here to help. Please read this Return & Refund Policy so you understand how returns and refunds work.
What Happens if There’s an Issue with My Order?
If you receive an item that is damaged, defective, or incorrect, we will offer either:
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A full or partial refund to your original payment method, or
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A replacement of the same item at no extra cost to you.
How to Request a Refund or Replacement
To request a refund or replacement:
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Email us at urbancobusiness@gmail.com within 30 days of receiving your order.
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Include your order number, a detailed description of the issue, and clear photos (and video if possible) showing the damage, defect, or problem.
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Requests without sufficient evidence may not be processed.
Return Shipping
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Customers are responsible for return shipping costs, unless the return is due to our error (damage, defect, or wrong item).
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Shipping costs are non-refundable under any circumstances.
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Do not send items back before contacting us — we’ll provide return authorization and instructions.
Processing Times
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Refunds: Once we receive and verify the returned item, you will receive your refund to the original payment method within 10 business days — timing depends on your bank or payment provider.
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Replacements: Replacement items will be shipped within 2–3 business days after your request is approved.
Non-Refundable Items
The following items are not eligible for return or refund:
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Gift cards
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Sale or clearance items (final sale) — these items cannot be returned or refunded unless they arrive damaged, defective, or incorrect
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Items returned after 30 days
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Items that do not meet return conditions (see below)
Eligibility & Return Conditions
To be eligible for a refund or replacement:
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The item must be unused, unworn, and in original condition
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All original packaging and tags must be intact
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Requests must be made within 30 days of delivery
We reserve the right to refuse refunds for items not returned in original condition, or which show signs of wear, use, or alteration.
Handling Disputes
If you open a dispute or chargeback with your bank or payment provider without contacting us first, we reserve the right to:
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Deny future service
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Block future purchases
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Provide supporting evidence (including order details, tracking records, and communication) to defend the chargeback.
We strongly encourage you to contact us first so we can work with you to resolve any issues.
Preventing Abuse of This Policy
To ensure fairness and protect against misuse:
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All refund or replacement requests must include photo and/or video proof of the issue
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Only one request per item will be accepted
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We reserve the right to deny requests that appear fraudulent or do not meet policy criteria.
Need Help?
If you have any questions or need assistance, contact our customer service team:
Thank you for shopping with Zavira — we appreciate your business and strive to give you the best possible experience!